Legal
Cancellation Policy
Cancellation conditions for reservations at Hotel Airone.
Last updated: June 2026
1. General
Cancellation policies may vary depending on the rate plan selected at the time of booking. The specific conditions applicable to your reservation are communicated before confirmation and are indicated on your booking confirmation.
2. Free Cancellation
For flexible rates, guests may cancel free of charge up to the deadline indicated on the booking confirmation, typically 48 or 72 hours before the scheduled arrival date. Cancellations made within this period incur no charge.
3. Non-Refundable Rates
For non-refundable rates, the reservation cannot be cancelled, modified or refunded. Cancellation and refund conditions for OTA and travel-partner reservations are governed by the respective travel partner's policies. Payment is processed only after the guest has completed their stay and checked out; no advance payment is collected from the guest's payment card.
4. No-Show
If a guest fails to arrive on the scheduled arrival date without prior notice, the reservation will be cancelled. For OTA and travel-partner reservations, no-show conditions are governed by the respective travel partner's policies. No advance payment is collected from the guest's payment card.
5. How to Cancel
To cancel a reservation, please contact the property directly by email at info@aironehotel.com or by phone at +39 041 520 4800. For reservations made through an online travel agency, cancellation must be requested through the relevant platform.
6. Force Majeure
In the event of circumstances beyond the reasonable control of the property (natural disasters, pandemics, government restrictions, transport disruptions), the property will make every reasonable effort to offer flexible cancellation or rebooking options.